Your Team Needs Help! Let us Answer for You.

Inbound and Outbound Calls
24/7 Live Answering Service

As automation becomes more prevalent in what we do today, we understand just how valuable it is to  speak with a live person.

We are

Always On.

 

When you're growing your business, every conversation matters. That's why business owners worldwide trust the MBS team to nurture new and current customer relationships that foster loyalty with every call. Our team will help you run your business from anywhere, and partner with experts that serve your live receptionist needs.

At MBS, we help thriving companies scale their current processes without sacrificing the quality of life or flexibility.  The MBS team will help you keep your existing client base and gain new clients. 

Download Our Scenario Analysis

The outsourcing dilemma has four probable scenarios likely to fit gaps in service. The uncertainty areas drive social, technical, economic, and environmental operational decisions. For this reason, every active decision must align with strategy and foresight implications and actions to support external delegation.

 

Join our mailing list to download our Delegation Scenario breakdown:

 

Value Pricing

If you're experiencing start-up growth or seeking scalability to manage expansive growth, get the help you need without sacrificing lifestyle.

We Answer 24/7

Our seasoned career professionals answer your calls so you won't miss an emergency update or potential client.

US-Based

We are a US-based outsourcing company that is proud to offer native English-speaking professionals who serve national and international teams.

We are a US-Based company that provides 24/7 live receptionist support to international clients!

Meet Our Founder, Autonnette McLaughlin

Autonnette McLaughlin is the founder of We Answer Now, A MBS Company, where she is recognized as an international operations consultant. Across her 20-year career, she has created innovative, high-quality programs with proven results in leadership development, leader/follower relationships, human resource development, and technology solutions. In the years that she has led MBS, she has achieved consistently high performance, long-term profitability, and growth in highly competitive and culturally diverse markets. 

Based on years of operations, MBS has successfully supported leaders and followers as they make better decisions, effectively leverage technology for innovation and creativity, and operate in ways that strengthen their organizations for future growth in their markets.

Woman in Black.jpg
 

Mission

We support customer service frameworks by creating an atmosphere of professionalism, effectiveness, and customer satisfaction for industry leaders, entrepreneurs, and organizations. We provide direct access to efficient and professional virtual teams that collaborate between various platforms to complete inbound & outbound communications and 24/7 answer services in the global marketplace.

How We Can Help You.

We deliver thoughtful partnerships that design virtual workplace solutions to fit the delivery models of national and international companies.

Answering Service

In a 24/7 day, we know the world does not stop when your staff is away. We focus on listening, engagement, message taking and delivery. Leave the phones to us so you can get things done or relax and enjoy life.

We Answer for you when...

  • Your staff is off

  • Your staff is at lunch

  • Your staff is in a meeting

  • Weekends and holidays

  • Emergencies

  • Disaster Response

Inbound & Outbound

Let our professional team represent you and your company as your staff represents your organization. We will think and act based on your mission and core values to meet or exceed the needs of your customers.

  • Appointment Setting

  • Dispatching

  • Technical Support

  • Event Registration

  • Customer Support

  • Customized Services

Contact Center

Our focus is working with your clients on the front lines to learn their wants, needs and desires.  We partner with you to communicate your value proposition while enhancing your brand, gathering market intelligence and creating a sales funnel.

  • Skills-Based Routing

  • Decision Logic Scripting

  • Warm Transferring

  • Call Spike Handling

  • Customer Support

  • Customized Services

 

Text Messaging Campaigns

Mass text communications have become vital and paying for an aggregator as an individual or small business can be difficult. Appt reminders, updates, sales, coupon codes, etc.

  • Appointment reminders

  • Updates

  • Sales

  • Coupon Codes

Ask About Our CRM Management & Emergency Preparedness Plan Services

Resources

Get practical and tactical information and advice to build your business or improve your current marketing, lead generation, follow up and sales efforts.

 

We Answer 24/7 365 Days a Year! Call Us Today!

 

Contact Us

ADDRESS: 225 GREEN STREET 601B FAYETTEVILLE, NC 28301

TEL: 888-735-5988  |  ADMIN@WEANSWERNOW.COM

 
  • Grey Twitter Icon
  • Grey Facebook Icon

© 2012-2021 All Rights Reserved.  A Division of MBS Administrative Services, LLC
225 Green Street 601B Fayetteville, NC 28301 ​​866.867.5848

Call Us: 888-735-5988

AN
MBS
COMPANY